Refund policy
At Atelier Lige, we work to offer carefully selected timepieces and accessories through trusted international suppliers.
Although we do not manufacture every item directly, we are committed to providing a safe, transparent shopping experience, clear delivery expectations, and a fair return and refund process.
📦 14-Day Money-Back Guarantee
We offer a 14-day money-back guarantee on all eligible orders.
If you are not satisfied with your order, you may request a return within 14 calendar days from the date of delivery. To be eligible for a refund, the item must be returned unworn, unused, undamaged, and in its original packaging, including any accessories, tags, protective films, or materials received with the order.
Once your return request is approved and the returned item has been received and inspected, we will issue a refund through the original payment method.
📦 When can you request a refund?
You may request a refund in the following situations:
You changed your mind and wish to return the item within 14 calendar days of delivery.
You received a damaged, broken, or defective product.
The product received does not match what you ordered.
Your order has not arrived after the maximum delivery timeframe indicated, except in cases caused by external logistics issues such as customs delays, strikes, carrier disruptions, or incorrect delivery details provided by the customer.
To request a refund, you must contact us within 14 calendar days from the date of delivery and provide your order number and the corresponding evidence when applicable, such as photographs or videos of the product received.
❌ When are refunds not available?
We are unable to offer a refund in the following cases:
The product has been worn or used beyond a simple inspection or fitting.
The product is returned damaged, scratched, altered, incomplete, or without its original packaging and accessories.
The damage was caused by misuse, improper handling, accidental damage, or unauthorized manipulation.
More than 14 calendar days have passed since the order was delivered.
The customer is unable to provide the required order information or return evidence when requested.
The return is sent back without prior approval from our support team.
💳 Refund methods
Refunds will be issued through the same original payment method used for the order, such as card, PayPal, Shop Pay, Apple Pay, Google Pay, or any other available traceable payment method.
Please note that depending on your bank or payment provider, it may take several business days for the refund to appear in your account after it has been processed.
🔐 Good faith guarantee
Even though we may not be the direct manufacturer of every product, we are committed to acting with responsibility, transparency, and good faith.
If we receive a justified claim or an eligible return request, we will assist you throughout the process and, where applicable, issue a refund through the original payment method once the return has been approved and inspected.
📨 How to request a refund
To request a refund, please use the chat tab available on our website and provide the following information:
Your order number.
The reason for your request.
Photographs or videos of the product received, when applicable.
A photo of the shipping label, where the delivery details must be clearly visible.
Our support team will review your request and provide the next steps. Please do not send any item back before receiving return instructions from our team.